Job Details
Job Location US-GA-Garden City ITS ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. Were currently seeking a Customer Service Coordinator.
The Customer Service Coordinator's primary role is creating and fostering a strong relationship between ITSC and our Customers.
** Customer Service Representative**
Type Regular Full-Time ** Overview**
** Responsibilities**
**Customer Service Coordinator**
* Maintains accurate records of customers equipment inventory and relevant activities
* Develops and maintain effective, professional communications with customers
* Maintains accurate records of all inbound and outbound equipment
* Inputs repair estimates for Owner of equipment
* Obtains requisite approvals from Leasers and/or Owners
* Schedules equipment surveys
* Adjusts repair estimates per instructions from surveyor/owner/leaser
* Updates TEC when equipment is repaired
* Prepares billing paperwork for repaired units daily
* Responsible for monthly storage and handling billing reports
* Coordinates scheduling of on-hires with yard supervisor
* Works with shop supervisor to prioritize equipment repair
* Updates TEC system with sales equipment repairs and movement
*This is an exciting time at ITS and were growing our team! We offer full-time employees the following; career growth, competitive compensation, benefits, 401K & vacation.*
** Qualifications**
* Must have a high school diploma or equivalent education
* Should be computer literate familiar with Microsoft software
* Energetic and customer driven
* Good organizational skills
* Effective verbal and written communications
* Courteous customer communication skills
* Must have a valid drivers license
* Consistently exhibits satisfactorily levels of performance
* Hours are Monday-Friday 7am-5pm
All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.
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