Job Details
Are you a seasoned professional in the world of private and public events? Do you have a passion for leading teams to make the dreams of others a reality? Are you eager to have an immediate impact in a unique and growing organization? Please continue!
At Journeyman, we offer large, beautifully reimagined spaces in once forgotten buildings full of character and history. From weddings and corporate outings to internally produced entertainment and craft offerings, the Senior Events Manager will lead our Events Sales and Operations teams in strategizing, selling, planning, and executing Journeyman events.
At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.
Here s a peek at what you will receive as a Journeyman employee:
- Outstanding Growth Opportunity!
- Paid Time Off
- 401(k) with Employer Match
- Medical, Dental, Vision, Life, and Supplemental Insurance Options
- Free Monthly Bottle of Spirit (21+)
- Loyalty Incentives (ask about our 5-Year Bottle Reward!)
- 25% Employee Discount
- Monthly Employee Tour with Owner/Founder, Bill Welter
- 3 Annual Employee Parties
All team members must uphold and embody Journeyman s Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.
YOUR CORE VALUES:
GRIT
- Having a positive attitude that no challenge is too great
- Understanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to success
- There is no substitute for grit and putting in the time and effort. Good things will come from those efforts
- 10,000-hour rule. Malcom Gladwell: it takes 10,000 hours of intensive practice to be great
ALWAYS A JOURNEYMAN
- Excellence is a lifelong pursuit and mastery is an illusion
- The joy is in the daily work and pursuit of excellence, not in the final destination
- A focus on continual improvement and doing our best
1st CUSTOMER
- Treating every customer with the mindset that they are the business s 1st ever customer
- Treating customers with authenticity, kindness, warmth, care, friendliness; engaging, helpful and willing to offer a magical experience
- Clean facilities
- Being available to the customer and timely responses in any capacity
- This mindset extends to our vendors, suppliers, partners, and especially our fellow employees
- Never take the customer or employee for granted
- 362 and 59:59+ We are open to our customers 362 days a year and we set an unwavering standard of serving our customers up till the last closing second 59:59+ and beyond if needed.
AMBASSADOR
- Taking pride and ownership in your work
- Engagement and active participation in your work and company activities
- Being a positive force in the workplace; creating a culture of positivity
- Extending common courtesy to self, employees, vendors, and guests
- Being an evangelist and promoter of the company and brand
- Having a positive attitude that no challenge is too great
- Understanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to success
- There is no substitute for grit and putting in the time and effort. Good things will come from those efforts
- 10,000-hour rule. Malcom Gladwell: it takes 10,000 hours of intensive practice to be great
RESPONSIBILITIES:
Strategy and Client Relations
- Build relationships with clients and manage event sales for all Journeyman properties.
- Develop and nurture relationships with existing and potential clients.
- Provide exceptional customer service to clients.
- Develop and implement strategies to increase event sales and attract new clients.
- Create and adhere to budgets for event sales and ensure cost efficiency.
- Maintain accurate records of event sales and customer interactions.
Leadership, Management, and Accountability
- Direct and manage the team to achieve outcomes.
- Conduct the Journeyman Distillery Employee Ecosystem as per the process with every direct report.
- Manage the resourcing of roles within the department, with a focus on cultural fit.
- Coach team members to effectively complete tasks, communicate effectively with other stakeholders and grow their skills.
- Oversee Performance Management of direct reports including terminations ensuring positive and respectful relationships are maintained.
Continuous Improvement
- Monitor event sales performance, analyze data, and generate regular reports.
- Remain up-to-date with industry trends, technology, and best practices to ensure exceptional service.
- Respond to customer inquiries, complaints, and feedback in a timely manner.
EDUCATION AND EXPERIENCE:
- A bachelor's degree in Event Management, Hospitality Management, or a related field is preferred.
- A minimum of 5 years of practical experience in event planning and management with a proven track record of successfully organizing a variety of events.
- Experience in progressively responsible roles within the events or hospitality industries.
- Familiarity with event management software.
- Familiarity with an Entrepreneurial Operating System (EOS) is a plus.