Job Details
We are seeking a highly skilled and experienced professional to join our leadership team as the Reservations Agent.
Responsibilities:
- Responsible for inputting all reservations from multiple channels into the hotels Property.
- Management System in a timely manner.
- Responsible for assisting guests and group contacts in the fulfilling of their needs and requests with an efficient, courteous and professional level of service.
- Assists General Manager in the maximizing of room revenues and occupancies for the
- client.
- Promotes and applies teamwork skills at all times.
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.
- Is polite, friendly, and helpful to guests, management and fellow employees.
- Executes emergency procedures in accordance with hotel standards.
Qualifications:
- Associate degree or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of training and experience
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and government regulations.
- Ability to write reports, business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Ability to apply concepts and principles of basic algebra and geometry.
- Knowledge of computer operations utilized in hospitality management.
- Ability to solve practical problems and interpret instructions furnished in written, oral, diagram or schedule form.
- Excellent communication skills oral and written.
- Ability to work flexible schedule to include weekends and holidays.
This is an exciting opportunity for an experienced professional to contribute to the growth and success of our customer, we invite you to apply and join our dynamic team.