Job Details
We are seeking a dynamic and sports-minded individual to join our team as a Customer Support Associate. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Support Associate will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.
Customer Support Associate Responsibilities:
- Engage with customers providing personalized assistance and resolving inquiries promptly.
- Assist customers with product recommendations, order placement, and tracking.
- Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
- Provide information and updates on products and services.
- Maintain accurate customer records and ensure data integrity within the CRM system.
- Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
- Continuously stay updated on competitive trends, products, and industry news to better serve customers.
Customer Support Associate Requirements:
- Passion for hitting goals and a competitive spirit to improve results.
- Exceptional communication skills, both verbal and written.
- Previous customer service experience.
- Ability to multitask, prioritize, and work effectively in a fast-paced, team-oriented setting.
- Strong problem-solving abilities and the aptitude to handle challenging customer situations with patience and empathy.
- Proficiency in using customer support software, CRM systems, and standard office applications.