Job Details
** Customer Service Representative**
**Job Category****:** Operations Services **Requisition Number****:** CUSTO12993 Showing 1 location **Job Details**
**Description**
**Newcomb and Company- Raleigh, NC**
Newcomb and Company is a wholly owned subsidiary of EMCOR Group, Inc. We are a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy efficient heating and air conditioning services, automation and controls, industrial piping, new-construction design and installation, and maintenance and replacement services. More information about the company can be found at .
**Job Title:** Customer Service Representative
**Department:** Residential Division
**Reports to:** Residential General Manager
**Wage:** Hourly, commensurate with level of experience
**Experience:** 1 year of office experience preferred.
**This is a temporary summer position!!**
**General Purpose of Job:**
A Customer Service Representative will act as a liaison, provide product/services information and resolve emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
**Primary Duties and Responsibilities:**
* Manage large amounts of incoming calls.
* Identify and assess customers needs to achieve satisfaction.
* Build sustainable relationships and trust with customer accounts through open and interactive communication.
* Provide accurate, valid and complete information by using the right methods/tools.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
* Keep records of customer interactions, process customer accounts and file documents.
* Follow communication procedures, guidelines and policies.
**Qualifications:**
* Proven customer support experience or experience as a client service representative.
* Strong phone contact handling skills and active listening.
* Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
* Customer orientation and ability to adapt/respond to different types of characters.
* Excellent communication and presentation skills.
* Ability to multi-task, prioritize, and manage time effectively.
* High school diploma or higher.
**Physical Requirements:**
* Regularly spend long hours sitting and using office equipment and computers.
* Regularly use hands and fingers to handle, control or feel objects tools or controls.
* Regularly repeat the same movements when entering data.
* Regularly speak clearly so listeners can understand.
* Regularly understand the speech of another person.
* Occasionally lift 20 to 25 pounds.
**We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled**
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