IT Support Specialist


Job Details

Apply Now ( Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.RMC is hiring for a IT Support Specialist to support our customer at NIWC LANT. The selected applicant will work with a team of highly talented individuals supporting RDT&E network connected and standalone laboratories. Responsibilities in this position include, but are not limited to, assisting in the management of a Windows domain, desktop support, virtual machine builds/deployments, supporting system integration in an RDT&E environment, troubleshooting, patching, and maintaining various lab applications, and configuration management.. The selected applicant will work as part of an integrated team including system administrators, network engineers, service desk analysts, and other personnel on site.Responsibilities:Maintain IT Infrastructure end-point devices including but not limited to computers, printers, phones (desk and mobile), and audio visual equipmentPerform server/workstation installations and technology refreshes.Install and configure external workstation hardwareInstall and configure authorized software on workstationsDiagnose and resolve hardware and software issuesPerform system upgrades as requiredSupport the tracking and implementation of Security Technical Implementation Guidelines (STIGS)Assist in artifact development as well as continuous monitoring activitiesMaintain end-point data backups and ensure integrityParticipate in the patch management processCreate and maintain documentationLead and assist with projects as neededRequired Qualifications:High school diploma or equivalent GED is requiredUp to 3 years of experience providing end user IT support services preferredThe selected applicant must have a DoD 8570/5239 IAT Level 2 Certification (Security + CE) or IAT Level 3 Certification (CASP or CISSP)Must have the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologiesSecurity Clearance:An Interim DoD Secret clearance is required to start. A Top Secret Clearance will be required.Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.RMC employees may be subject to current COVID protocol requirements in order to access government facilities.

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 Resource Management Concepts

 05/03/2024

 Norfolk,VA