Customer Programs Manager


Job Details

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior and Xcelsior CHARGE brands. It also offers infrastructure development through NFI Infrastructure Solutions , a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.


POSITION SUMMARY

As the liaison for the company and the customer, successfully manage assigned contracts by leading cross-functional teams throughout the pre-production and build process. Must develop long-term business relationships of customer confidence and trust.


WHAT YOU WILL DO:

  • Must understand the full requirements of each contract assigned.
  • Develop a project plan, identify project timelines and track status of work vs. plan (includes staying current with program plan).
  • Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
  • Address and resolve project issues that may arise and manage critical project timelines.
  • Conduct regular project meetings with internal/external stakeholders that include Pre-Production Process (PPP) Strategy, PPP and Post PPP meetings. Must record and publish minutes of each meeting that include actions, owner and due dates.
  • Must ensure calibration of the contract with the customer and internal stakeholders at all times on both bus and contract deliverables.
  • Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
  • Work within key controls (ICFR Internal Controls) identified under this area of responsibility in support of compliance to financial reporting.
  • Engage in the meaningful development of personal Management By Objectives (MBO) criteria and execute your work to achieve these goals.
  • Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
  • Identify opportunities for process improvements.


WHAT YOU NEED TO BE SUCCESSFUL:

  • Bachelor s degree in Business Administration or Communications or related business experience.
  • Mid Professional with 5+ years of work experience in a manufacturing or customer oriented environment.
  • Prior Project Management experience in a manufacturing environment and/or PMP Certificate and/or equivalent work experience.
  • Superior computer and organizational skills
  • Goal orientated and motivated to achieve tasks within set timelines
  • Ability to present information in a professional manner in both written and verbal communication
  • Ability to work with minimum supervision and possess initiative to seek improvements
  • Motivated self-starter with capabilities to work within a fast paced team oriented environment

*Travel is required for this position*


WHY JOIN OUR TEAM:

  • NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
  • Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
  • Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com





 New Flyer

 05/05/2024

 Anniston,AL