Job Details
Our client in Santa Fe, NM is looking for Customer Technical Support.
This position represents the Credit Union by being part of the Contact Center team. Essential duties include attending to member requests through phone, online, and mail channels performing procedural transactions for members, and responding to general member inquiries.
All employees of the organization are proactive, result-driven, and fully committed to the credit union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by credit union management.
DUTIES/ RESPONSIBILITIES:
- Excellent technical aptitude
- Highly skilled in volume-based data entry and processing
- Experienced in providing a high level of service to customers
- Experienced in handling difficult situations
- Strong ability to multi-task
- Ability to properly prioritize and escalate issues
- Focused on getting to yes quick resolution of service needs that impact our Members
- The assignment is to help ease a credit card conversion as part of a technology implementation/transition and provide support to Members and internal teams
QUALIFICATIONS:
- 1 to 2 years of solid experience in the financial services industry.
- Must have excellent written and verbal communication skills.
- Must be enthusiastic and with a can-do attitude.
- Ability to use technology and work with multiple systems.
- H.S. Diploma or Associate s degree
Next One Staffing is an Equal Opportunity/Affirmative Action Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.