Job Details
Job Location High Hampton - Cashiers, NC **Pay rates start at $13/hr.***
The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as, High Hampton itself.
Must have the flexibility to work weekends and holidays.
*This position is eligible for our High Hampton Supplemental Summer Pay Program. During the peak summer season, 5/1/2022 through 10/15/2022, the hourly rate is increased as an added incentive.*
**ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.**
* Answers and responds to guests requests and individual needs in a timely manner
* Maintains a keen understanding of Opera functions
* Resolves billing questions and concerns
* Checks hotel availability and assists with making reservations
* Checks guests in and out and give proper welcome packets and room assignments
* Maintains inventory such as movies, medical supplies, batteries, personal hygiene items, etc.
* Maintains a clean and organized work area
* Reviews daily report and works with the Front Desk team to ensure all information is correct in the system
* Reviews guests profile and reservations prior to arrival to ensure all information is input correctly
* Assists with booking activities
* Ensures all guests are charged correctly for items purchased
* Understands the Point of Sale operations for gift shops and incidental charges
* Reviews all resumes ensuring all group needs are met
* Assists Sales team with groups by preparing BEOs, group rooms, group arrival, and group key packets
**Must comply with all company policies and procedures.**
**To perform the essential functions of this position regular and consistent attendance is required.**
**Must be able to work well with other Team Members, Managers and interact with our guests.**
**SUPERVISORY RESPONSIBILITIES**
* None
**EDUCATION and/or EXPERIENCE**
* High school diploma or equivalent
* 2-3 years Hospitality or Customer Service experience
**COMPUTER SKILLS**
* Basic understanding of MS Office Programs
* Experience with OPERA is preferred
* Must be capable of learning new computer software programs quickly
**LANGUAGE SKILLS**
* Must have excellent written & verbal communication skills
* Must be able to communicate effectively with guests, team members, and managers
**MATHEMATICAL SKILLS**
* Understanding of basic math and general accounting
**REASONING ABILITY**
* Must be able to remain calm under pressure
* Must be able to simultaneously manage diverse tasks
* Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
**PHYSICAL DEMANDS**
* Must be able to sit or be on feet for long periods of time
* Must be able to lift up to 50lbs
* Must be able to safely operate a company vehicle or golf cart
* Must be able to work outdoors in all weather conditions
**WORK ENVIRONMENT**
* General office / front desk guest reception area
* 1,400 acres of High Hampton property