Job Details
**Location:** Mississauga, ON, CA **Job ID:** 12045
**Job Summary:**
Reporting to the Project Manager, the Customer Service Rep is accountable for a multitude of tasks. The Customer Service Rep is responsible for Enterprise Asset Management System (EAM) and is involved in different stages of asset management. They will provide support to clients either via phone or email on 24/7 shift work bases. This includes but is not limited to safety, document control, and dispatching, scheduling and field communications.
**Key Accountabilities:**
Accurately log work orders and other related forms into EAM
Ability to multi-task/manage a varied workload & evolving tasks
High level of problem-solving skills
Ability to extrapolate information and procedures based on historical experience to apply to current situations
Ability to represent the company in a professional manner
Ability to meet deadlines
Excellent organizational and time management
Ability to work independently and take ownership of issues, tasks, and problems
Assists in the development and implementation of procedures within broad policies of PNR and any customers we work with.
Work with internal and external stakeholders to build and improve processes for asset management and adjacent activities.
Create and update knowledge articles for EAM processes and procedures.
Errors in judgement by Operations Clerk could result in significant safety concerns, disruption to revenue operations and service resulting in loss of revenue to the customer and liquidated damages to PNR, non-fulfilment of contract budget commitments and other financial goals, damage to PNRs corporate image and credibility.
Other duties and responsibilities as required.
**Education & Experience:**
Office Administration Certificate is an asset
Minimum 1-3 years of customer service, administrative and/or similar experience
Experience in a fast-paced call centre/office setting is an asset
Must rapidly acquire a thorough knowledge of PNR and customer department organizational structure, operations, policies and procedures applicable to the work performed.
Must attend and successfully complete any trainings required to suit the positions requirements.
Pre-employment background and reference checks will be required.
**Talents & Abilities:**
Strong knowledge of MS Office products including Word, Excel and PowerPoint
Must possess a sound judgement with highly developed time management, organizational, interpersonal, and analytical/problem solving skills.
A demonstrated ability to motivate and influence a diverse group of internal and external contract stakeholders to achieve the goals of the contract would be an asset.
Ability to assess and reorganize priorities to suit changing requirements.
Familiarity with computers and computer-based techniques/applications related to the work are essential.
Working Conditions:
Work will take place outside of normal office hours; PNR runs a 24/7 operation
WIlling to work shift work nights and days
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All qualified applicants will receive consideration for employment with PNR RailWorks without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by law.