Job Details
At
eXcell
, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
We have a brand new opportunity for a
Level 2 Technician to join our client s team
onsite in New York, NY. This is a contract position slated to go 2+ years.
Duties and Responsibilities: -
Responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues
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Ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and / or printers
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Diagnose mechanical, hardware, software, and systems failures, using established procedures
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Perform service, repair and / or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired / wireless networking
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Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
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May also resolve higher level support to servers, and / or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks
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Serve the client in a consultative capacity, evaluating client needs and providing the technical documentation and / or reporting to achieve a result
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Serve as an escalation point of contact for all Desktop Support Technicians and / or the client
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Acts as the escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (Manager, etc.)
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Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
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Communicates with customers at all levels of technical and non-technical skill sets
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Follow-up with end users to provide status updates as per service level guidelines (SLA's)
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Follow all standard operating procedures (SOP) through the effective use of knowledge management
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Collaborates with people across the organization
Skills and Qualifications:
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Bachelor's degree preferred or minimum 4+ years of experience in related field
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Recent experience supporting a Windows environment required
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Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
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Working knowledge of the Microsoft Office application suite including MS Outlook
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Desktop and / or Infrastructure support experience
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Must have excellent communication and troubleshooting ability
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Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
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Demonstrated capability to achieve results in a fast-paced, client driven environment
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Strong desire and enthusiasm to serve customers
Preferred Skills:
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Apple MAC Certifications, Microsoft Certification Program Certifications, CompTIA Server+, CompTIA Network+
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ServiceNow ticketing experience
$35.00 - $38.00 per hour
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **
eXcell
Supports Equal Employment Opportunity**
eXcell
, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.excell.com
.
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