Job Details
Position Summary
The IT Service Desk Analyst is a member of the Service Desk team based in the Nashville Operations Center.
As a member of the team, the Service Desk analyst responds to, investigates, and resolves various technology issues related to software, hardware, connectivity, mobile devices, etc.
On occasion, a Service Desk Analyst must be able to work any shift to ensure 24/7 and holiday coverage needs are met.
Advanced technical acumen to properly troubleshoot all standard firm-wide applications is essential, as are strong interpersonal and communication skills used to collaborate with other Service Desk Analysts and IT personnel.
As a representative of the IT department, the Analyst must be able to effectively support users in all positions and any skill level.
In conjunction with maintaining an efficient and streamlined operation, the Analyst is expected to help identify and develop proposed solutions for process gaps enabling the service desk operation to provide optimum service delivery to firm users in all offices