Description: ~ WE CREATE WINNING EXPERIENCES ~ *Pay Salary* $41,600, plus quarterly incentives! Ideally Team Members in this role will grow into the Casino Host and then on to an Executive Casino Host position. SUMMARY: To provide a high level of service to High-Value player segments and provide support in Marketing Operations. Responsible for a high level of guest service as described in your department's guest service standards. RESPONSIBILITIES - Identify and recruit players for Island Passport Club membership by promoting club benefits and enroll new Player's Club members - Ensures player enrollment and processing is handled accurately, efficiently, and professionally - Work closely with table games staff to increase club participation among Table Game players - Meet and greet hosted players on the casino floor - Maintain a constant awareness of all Casino services, promotions and events - Offer services to hosted players to include drink service, promotions participation and expedite other player needs - Assist Casino Hosts as needed with meet and greet and other guest services for coded players - Use Call Center resources to actively call players to acknowledge and promote special occasions (birthday, anniversary, etc.), and special trips. - Assist players of potential High-Value in conjunction with Casino Hosts - Assist Island Passport Club and Call Center staff as needed - Identify active players without a card and secure, print and deliver cards for tracking - Promote club benefits and the use of the card in all player interactions - Assist Call Center with sales lead penetration by making sales calls to assigned lists - Increase spend per trip by reaching out to assigned hosted / developmental players, meet goals and quotas as assigned - Floor prospect for players of extreme High-Value - Organize, categorize and maintain all players in assigned book of business - Analyze player profiles for sales calls - Expedite player requests and reservations - Fulfill player requests for comps - Accompany guests to sporting events as needed Drive inactive/dormant player trips - Respond to Guest inquiries through varied means of both written and oral communication QUALIFICATIONS Required: - High School Diploma/GED or equivalent experience - 6 months experience as a Customer Service Representative II, Island Passport Club Representative II or equivalent experience in customer service sales Skills Required: - Accurate and detail-oriented - Highly organized and ability to adapt quickly to changing priorities - Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows - Excellent written, verbal and interpersonal communication skills - Must be able to read and write English - Proven to accurately type 35 wpm - Proficient at phone systems and computer applications Abilities Required: - Ability to work fast and efficiently - Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professional and credibility - Ability to follow established dress code policies and practice good personal hygiene - Ability to independently complete multiple tasks in a professional manner - Ability to speak in a clear, concise and pleasant voice - Ability to retain large amounts of information regarding the property and its amenities - Ability to enthusiastically and professionally sell and/or promote relevant events and promotions
Treasure Island Resort & Casino
04/27/2024
Welch,MN / Red Wing,MN / Hastings,MN / Vermillion,MN / Hager City,WI / Cannon Falls,MN / Hampton,MN