Job Details
Primary Job Focus:
Responsible for all company inventory outbound and inbound. This includes customer orders and samples, warehouse inventory, production scheduling, raw material orders, and shipping/tracking.
Responsibilities:
General customer service
- Main/first person to answer incoming phone calls
- Handling general customer inquiries (shipping lead times, order status, SDS request, etc.)
Process customer Sales Orders and samples
- Provide customers and sales reps with order quotes and confirmations
- Work with Production Team to fulfill customer orders and samples
- Log all sample orders in HubSpot
Shipping
- Process customer orders and samples, warehouse inventory, raw materials, testing materials, etc.
- Track all outbound and inbound customer orders, samples, raw materials, testing materials, etc. to confirm delivery
- Provide customers, sales reps, and team members with shipping quotes and final costs by utilizing freight carrier websites
Inventory
- Monitor and maintain finished goods and raw material inventory levels for all warehouse locations
- Work with Supply Chain Manager in forecasting raw material inventory as required to support production forecast and issue purchase orders to vendors
- Review and order miscellaneous supplies based on feedback from Production Team
Production Scheduling
- Establish daily/weekly production schedule based on incoming orders and inventory stock
- Work with Production Team to set weekly production schedule and update Production Calendar
- Revise and update production schedule based on incoming orders and inventory stock
- Process production batches workflow
Other
- Assist Operations Leader in general office management
Skills
- Time management and prioritization
- Effective and personable communicator
- Collaborative problem solver
- Adaptable
Tools - On the job training
- Company processes
- Phone system
- Fishbowl Inventory Software
Required Knowledge
- Bachelor degree and 3-5 years professional experience or 7-10 years professional experience
- Computer (ERP, Microsoft Office, Google Calendar)
- Proficiency in inventory software
- Proficiency in production scheduling
- Proficiency in freight shipping
Preferred Knowledge
- Fishbowl Inventory Software
- Slack
- HubSpot CRM