Job Details
* Responds to inbound telephone inquiries in a Claims Contact Center.
* Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
* Provide customers with an explanation of the claim process.
* May authorize services such as roadside assistance and rental cars.
* Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
* Ensures all customer interactions are clearly and accurately documented in the claim file.
* Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
* Proactively share knowledge to reduce customer effort.
* Start Date: Monday, May 2, 2022
* Paid Training Hours: Monday Friday / 9:00am 5:45pm EST (9 weeks)
* Location: Virtual / Remote - Greater Grand Rapids Areas/Lower Michigan & Georgia Residents Only
* Medical & Prescription Insurance
* Dental Insurance
* Vision Insurance
* 401(k)
* Regular work-from-home options maybe become available in the future
* Wellness Programs
* Tuition Assistance
* Paid Time Off
* Causal work environment
* Community involvement
* Paid parental leave
* Access to networking and support through our Employee Resource Groups
* Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
* Strong verbal communication and listening skills.
* Proficient in English and written and verbal communication skills.
* Assumes personal responsibility for actions Possesses flexibility to work in a fast paced, dynamic environment.
* Possesses strong technical aptitude including the ability to master multiple windows simultaneously.
* Must be fluent in English and in the approved language(s), particularly in the areas of speaking, reading, and writing.
* Must successfully pass a third party testing process as determined by Farmers and meet the minimum proficiency standard for the approved language(s) based on the established testing guidelines.