Job Details
1776ing is an online business platform designed to enable investment advisers to raise capital from accredited investors who seek alternative investments. 1776ing is seeking an experienced Client Service Representative to help serve the its current and future clients. The role provides the right person with unlimited opportunities to pursue a Client Relations role in the startup/alternative investments space. Responsibilities will expand once you become more familiar with the role itself.
Essential Duties and Responsibilities include the following:
- Assisting financial advisors and investors with the onboarding experience; (website registration, investor subscription, AML docs, etc.)
- Navigating clients through the subscription process and assisting and managing fund closings.
- Ensuring client satisfaction by responding to client inquiries in a timely and efficient manner.
- Optimizing the user experience through collaboration and communication with the development team.
- Demonstrating exceptional time management skills with the ability to handles multiple tasks at once.
- Other duties may be assigned as needed.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical: Synthesizes complex or diverse information.
- Design: Generates creative solutions.
- Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
- Project Management: Develops project plans.
- Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs.
- Communications: Exhibits good listening and comprehension.
- Cooperation - Establishes and maintains effective relations; works cooperatively in-group situations.
- Managing Customer Focus:- Promotes customer focus; monitors customer satisfaction.
- Consultative. Builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives.
- Judgement: Exhibits sound and accurate judgment.
Education and/or Experience
Bachelor's degree from four-year College or university; or one to two years related experience in the Client Service and Investor Relations field and/or training; or equivalent combination of education and experience. Experience in Financial Industry preferred.
Technology Skills
- Proficient with Microsoft Excel and Microsoft Office.
- Ability to use Modern Technology; Zoho, Mail Chimp and other technology platforms.
Position is located in Atlanta, Georgia. 1776ing is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.