Job Details
Duration: 06 months contract, Full-Time
Employment Type: W-2
Position Summary:
- As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from store employees, pharmacy, regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems,and Photo.
- Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system.
- The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, and efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
- Work from home option is available. You must have a quiet, private work area with a closed door.
- Dependent and child-care arrangements must be made as if you were onsite. You must have a secure internet connection with a speed of 150 mbps in order to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you will be expected to arrive no longer than an hour after your connection is interrupted. You may also come into the call center to work if you prefer to work onsite.
Responsibilities:
6 months of hardware experience preferably in a Call Center environment.
Must have excellent Customer Service skills
Must have competent PC skills, proficiency in MS Office required
Must have excellent verbal and listening communication skills
Must have excellent writing skills
Able to work in a flexible 24/7 work environment, preferred
Experience:
6 months of technical and/or call center experience
Education:
High School Diploma or GED required
Skills:
Ticketing, Support, Desktop
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
Recruiter Details:
Name: Parth
Email: ...@ustechsolutionsinc.com
Internal Id: 24-08784