Job Details
High End Luxury Kitchen & Bathroom Company seeks a Fulltime Customer Service Representative.
Key Duties and Responsibilities include the following:
Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.
Drafts purchase orders and invoices to submit to the accounting department.
Maintains files of active orders and updates with changes to customer accounts or orders.
Provide customer service by telephone answering inquiries regarding orders, shipping status, inventory status, product details, and problems they need resolved.
Builds rapport with customers and works to ensure they receive excellent service.
Coordinate with Sales Department and Department Managers as necessary to resolve customer issues.