Job Details
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Awarded by Star Advertiser- Wyndham Destinations (Travel + Leisure Co) has been named TOP WORKPLACE in Hawaii two years in a row!
Hiring Immediately. Relocation assistance and housing not provided.
Summary
A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.
Essential Job Functions
Responsibilities include, but are not limited to:
- Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies.Makes beds.Replenishes supplies, such as kitchenware and toiletries.Sorts, counts, folds, mark, or carries linens. Observe
precautions required to protect resort guests and guest property, and report damage, theft, and found articles to supervisors. (60% time) - Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time)
- Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
- Build a "Count On Me" Culture: Continuously
exhibit the company's Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.(10% time) - Performs other duties as needed (5% time)
Minimum Requirements and Qualificationsa) Education
High School diploma or equivalent preferred
b) Training requirements
N/A
c) Knowledge and skills
Detail oriented with organizational skills
Familiarity with cleaning products and equipment
Ability to read and comprehend routine instructions, short correspondence and memos
Ability to give high priority to customer service
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and
staff
Must be people oriented and able to work independently or with others as needed
d) Technical Skills
Has knowledge of general cleaning concepts
Has knowledge of cleaning chemicals
Has experience with cleaning tools and equipment
e) Job experience
Six months related housekeeping experience
Unless there is a legal requirement, experience will be accepted for the education requirement.
How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
CompensationGenerally starting at $19.50 - $19.50 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.
Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ...@travelandleisure.com , including the title and location of the position for which you are applying.
Job Requisition: R-76789