Job Details
RIVER OAKS PROPERTIES, LTD.
JOB DESCRIPTION
JOB TITLE: Property Manager Assistant
DEPARTMENT: Property Management
REPORTS TO: Director of Property Management
FLSA STATUS: Non-exempt
ABOUT US: Founded in 1959, River Oaks Properties is the largest shopping center developers in the El Paso area. Our strategic investments in rapidly growing, high-traffic areas, commitment to quality construction and proactive style of property management have allowed us to develop an extensive portfolio of more than 190 properties and an unparalleled reputation for excellence. With dedicated teams for construction, accounting, property management and leasing and a comprehensive approach to property development, we've built long-term investments in the El Paso community and reliable partnerships with local and national businesses.
OBJECTIVE: The position supports the effective administration of policies and procedures that promote a well-managed, well-maintained, clean, safe, and customer-friendly environment at all of the Owner's retail buildings to achieve maximum return on investment of commercial real estate assets.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Responsible for assisting the Property Management team to meet tenants' needs and support the company's goals.
- Establish and maintain open, positive relationships with senior management, property managers, outside vendors, internal customers, and business partners.
- In the absence of property managers, respond to tenant service requests, coordinate vendor work orders, place follow-up calls to tenants, and send tenant notifications.
- Assists in the coordination and oversight of capital improvements and major repairs.
- Professionally resolve property management related disputes.
- Available for occasional after-hours emergencies.
- Responsible for maintaining undeveloped land in compliance with city code and coordinating clean up when city notices are received, and notifying inspectors of completion of work
- Order supplies for office and maintain stock.
- Assist in the audit of utility bills.
- In the absence of the Utility Specialist, process bills for review and payment.
- Participate and complete special projects that the Director of Property Management may assign.
- Other duties as assigned by management.
Essential Skills, Abilities and Experience
- To perform this job successfully, an individual should know Microsoft Office: Word, Powerpoint, Outlook, Excel, and Yardi or similar property management software.
- Excellent communication skills ~ Oral and written bi-lingual skills: English and Spanish
- Professional office attire and grooming
- Proactive approach to work
- High level of interpersonal skills; demonstrating poise, tact, and diplomacy while interacting with tenants, contractors, the public, and the ROP team; customer service.
- High attention to detail
- Good time management and organizational skills
- Good knowledge of general business practices
- Good organizational skills to handle and prioritize heavy workload and promptly accomplish tasks.