Job Details
We are currently seeking a professional and ambitious Office Manager and Calltaker , CCR to develop and grow with our company .
Position Summary:
the call center, the technicians in the field, and the customers in the homes. This position is responsible for field personnel dispatching, and managing the inventory , daily office details . It is an important responsibility as this is a vital position in maintaining our ability to establish, grow, and maintain a client base. Anyone performing in this capacity must have the ability to effectively communicate with field personnel, internal support personnel, as well as the customers.
Job Responsibilities:
* Manage our current team of dispatchers and CCR
Develop a clear understanding of each technicians strengths and weaknesses
Know local area and be able to read a map
Understand schedule as it evolves throughout the day
Prioritize calls
Accurate documentation of proper forms related to technician and calls
Communicate call status to other employees and managers
Track Scoreboard
Know the steps necessary for Dispatching for Profits
Make sure customers are 100% satisfied
Manage and ensure daily call count is met
Meeting time commitments 90% of the time.
Source necessary equipment, parts, and materials
Manage the inventory flow and processes
Debrief daily on sales and production progress
Job Requirements:
High School education (minimum)
High-level of basic computer skills, includes Word, Excel, and any other software used by the company.
Exceptional interpersonal and communication skills both written and verbal
Positive can-do attitude.
Ability to lead and participate in a team.
Good attention to detail and follow through.
Ability to perform multiple tasks in a fast pace environment.
Understand all products and services offered
Know and understand the role and duties of the CCR and how it related to dispatch
Know and understand the type and the reason for various equipment, which may be used on the service calls.
- Handling of all human resource related issues
- Review and analysis of daily management essentials report
- Review and analysis of daily, weekly and monthly financial reports
- Review, analysis, and bid submission on company insurance
- Daily management of cash flow
- Preparation of company budget as well as quarterly reviews of budget
- Review accounts payable and accounts receivable
- Administering and communicating all company benefits
- Strong numerical/financial aptitude
- Ability to work independently
- Good computer skills
Strong ability to multi-tasks
Ability to get along with and work with other team members
Ability to work well under stress
Have an exceptional ability to understand the needs of the customer
Position Requires ability to occasionally lift office products and supplies, up to 20 pounds
We are excited to offer all full-time employees:
Paid training
Paid vacation
401k
Retirement plan
Long and short-term disability
Flexible spending benefits.
Medical, Dental, Vision and life insurance.