TITLE: Technical Service Administrative Assistant
TYPE: Contract to Hire
LOCATION: Lawrence, MA
ONSITE/REMOTE/HYBRID: Onsite
START DATE: April/May 2024
SHIFT: Day Shift
VACCINATION REQUIREMENT: None
We are looking for an Technical Service Administrative Assistant to join our growing team.
MAIN RESPONSIBILITIES - Create Return Material Authorizations for customer returns and equipment calibration.
- Monitor monthly repair and distributor lead follow-up reports.
- Generate reports on outstanding customer equipment, and providing customers with equipment, software, and test kit documentation including SDS files, Certificates, and operator manuals upon request
- Also, create incident trend and returned equipment failure reports.
- Assist with customer order creation for replacement equipment, sample testing, and equipment calibration.
- Help in writing Standard Operating Procedures as required
QUALIFICATIONS - A high school diploma, GED or equivalent is necessary
- Prior customer service experience is preferred
- This is a full-time role with working hours from Monday through Friday, 8:30 a.m
to 5:30 p.m
EOE STATEMENT We are an equal opportunity employer
We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.