Job Details
Tyto Athene (Formerly Qbase LLC.) has an immediate opening for a Telecom Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations
Responsibilities:
- Ability to Analyze and Audit invoice patterns.
- Reviewing, analyzing and providing a summary report on service provider statements.
- Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same
- Processing and tracking wireline MACD (Move Add Change Delete) order requests.
- Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.
- Ability to read and decipher carrier invoices and customer service records.
- Capturing key circuit and service attributes to update and maintain wireline inventory database.
- Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.
- Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.
- Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.
- Ensure proper, timely and accurate invoice processing.
- Other tasks as deemed necessary by the Program Manager or designated Government project lead.
Qualifications:
- Telecom Customer service Background
- Experience working with LECS
- Experience with Ordering and Billing Services
- Knowledge of wireline telecom circuits and services
- Must be able to independently work on a project and have initiative to communicate internally and externally.
- Proficient in Microsoft Excel
- Proficient in Microsoft SharePoint
- Detail-oriented with Strong Analytical skills
- Excellent Verbal and Oral Communication Skills
- Excellent organizational and time management skills
- Prior experience as Billing Analyst
- Self-starter and quick learner
- Tech savvy
- Problem solver with entrepreneurial attitude
- Familiar with IPP invoicing (desired)
Education and Experience:
- BS/BA or equivalent experience.
- At least (3) years of Telecom Customer Service.
- Must have at least (2) years of working in an environment with experience and knowledge of SharePoint Online and Office 365
- Must be willing to work at customer site in Washington, DC location.
Clearance Requirement:
- Fully Adjudicated Top Secret
- Must be US Citizen