Job Details
We at Coforge are seeking Customer Service Representative with below mentioned skill-set and who can work onsite from Augusta, GA location.
Role: Customer Service Representative
Location: Augusta, GA
Mode Of Hire: Full Time
Responsibilities
- Provide high touch customer care for all of our clients.
- Manage and prioritize a high volume of case work through various channels of communication both externally and internally. Phone, Email, direct messaging, etc.
- Provide escalation support for Tier 1/Tier 2 Shared Resources team.
- Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers.
Skill Required:
- Preferred 3+ years of banking experience, with a demonstrated knowledge of consumer products, systems and services recommended.
- Customer service oriented, with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.
- Strong oral presentation and training delivery skills in-person and over the phone required
- Outstanding organization and effective time management skills.
- Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)