Job Details
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
Responsibilities
- Work cross functionally within the company to communicate with all stakeholders in customers' success
- Create and maintain relationships with customers to better understand and achieve their needs
- Make calls to our customers to identify opportunities for growth within our platform
- Give product recommendations to customers based on their documentation and specifications
- Process new RFQ's and set up orders
- Project management of orders working on
Qualifications
- Previous account management experience desired
- Previous control panel experience desired
- Articulate and well accustomed to a client facing role
- Willingness and ability to travel up to 10% of the time