Job Details
Our client in Cranbury, NJ is seeking a Customer Service Rep to support their busy delivery business with scheduling and troubleshooting appointments for deliveries.
Responsibilities:
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
Desired Background/Skills:
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations
Other Information:
Tuesday-Saturday
5am-1:30pm
Don't miss out on this exciting opportunity to join a hard-working, supportive team - apply today to get started!
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#NJ18
Interested candidates please reference job code 225152 when responding to this ad.