Job Details
** eCommerce Customer Support Specialist**
**Job Category****:** Ecommerce **Requisition Number****:** ECOMM001682 Showing 1 location **Job Details**
**Description**
**Job Overview:**
As a Customer Support Specialist for ISN E-Commerce Sales, you will be responsible for helping to drive sales through WOW customer service, designed to support a diverse internet customer base. In this role, you will be responsible to develop and maintain positive customer relations, coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
**Responsibilities:**
* Answer customer questions via phone, email, chat and in-person about products, shipping timeframes/processes, and return/damage processes to close sales
* Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
* The ability to compare data, identify opportunities for adding products, and understanding each customers specific data needs.
* Organizing and managing communications with large customers and the data we transmit back and forth.
* Learn the interactive paths and customer service responsibilities for each of our e-commerce customers and can assist with those at any time.
* Ensure superior customer satisfaction through phone and email correspondence.
The above position description is intended to describe the general content, identify the essential functions of, and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
**Qualifications:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education/Experience:**
* Minimum of 3 years of sales or customer service experience.
* Outstanding communication skills, verbal and written.
* Demonstrated interpersonal and relationship skills.
* Proven organizational skills.
* some analytic skills.
* MS Office proficient
* Ability to work independently with a minimum of direction; motivated self-starter.
* Strong team player with ability to handle multiple tasks with flexibility in a fast-paced environment.
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
**Work Environment**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Travel is rare.
This full-time, permanent role on our team offers a competitive compensation package that includes:
* Healthcare benefits
* 401K (with company match)
* Life & Disability coverage
* Paid holidays
* Front-loaded PTO
* Opportunities for advancement within a growing organization
ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, gender expression national origin, marital status, veteran or disability status.
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