Job Details
Day to Day:
One of Insight Global s top Credit Union clients is in need of a member care escalations representative. This candidate will be responsible for interacting with the members to provide prompt resolutions to minimize non-performing asset accounts and to promote account retention. The main duty will be to contact members by phone. They will be negotiating with the members to resolve delinquent statuses and discuss their accounts. The ideal candidate will have experience with negative shares, repossession suits, foreclosures, and bankruptcies. The Member Care representative will have to process repossession reinstatement and redemption requests.
Must Haves:
1+ years of collections experience
Call center and/or member service experience,
Excellent communicator
Can use multiple systems simultaneously
Compensation:
$25/hr to $28/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.