Job Details
**Remote Customer Service Associates**
You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies for the eighth consecutive year.
**Success Profile**
* Collaborative 9
* Courageous 7
* Innovative 10
* Strategic 8
* Trustworthy 9
* Enthusiastic 7
10
* Motivational
* Socially Conscious
* Results Driven
* Productive
* Communicator
* Focused
* Achiever
* Problem-solver
**Benefits**
* **Medical, Vision and Dental Benefits**
Comprehensive benefit plans to suit your unique needs
* **Fuel Your Life Wellness Program**
Resources to elevate your well-being
* **401(k) and Employee Stock Purchase Plans**
When Fiserv performs well, so does your financial health
* **Employee Resource Groups**
Celebrating inclusion in the workplace
* **Paid Time Away**
Providing the time off to manage personal needs
**Associate Experience: Hear from Veterans of the Armed Services**
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**Responsibilities**
**Requisition ID** R-10262111 **Date posted** 03/06/2022 **State/Region** Arkansas **Additional Locations** Remote, Alabama; Remote, Florida; Remote, Georgia; Remote, Indiana; Remote, Mississippi; Remote, Nevada; Remote, North Carolina; Remote, Pennsylvania; Remote, South Carolina; Remote, Texas; Remote, Wisconsin Remote Customer Service Associate
**Who we are:**
**Our PEOPLE** are caring, friendly and want you to succeed
We have a great **CULTURE**, in a team environment that is fun, encouraging and engaging
We take **PRIDE** in what we do
Come and join one of our many **Employee Resource Groups (ERGs)** which are voluntary networks designed to unite associates across the company who share a common background, identity, characteristic, affiliation, or life experience.
**Who we want:**
If you answered yes, we want to work with you!
* You will receive inbound calls from our Bank Clients cardholders, answering questions, while driving issues to resolution to the clients satisfaction.
* We want our clients to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.
* Use your great verbal and written communication skills to provide excellent service to our clients.
**What youll get:**
* A career with great growth opportunities and leadership development programs to help you achieve your goals.
* Competitive pay
* Benefits on day one including medical dental and vision.
* Tuition reimbursement
* Shift differentials for those working 2nd or 3rd shift
* If you are taking Spanish Bilingual class, you will get a premium for that on top of your hourly rate
* A lucrative Referral Program with immediate payouts get paid to work with your friends and family!
**Things to know:**
Pay Rate:
**$16.50**
Start Date:
**4/11/22**
Schedules Available:
**Variety of Schedules to Choose From all with weekends off**
Training will be held Monday thru Friday, 10:00am-6:30pm EST. The production schedule will begin after training and certification**.**
* Holidays worked will be paid at the premium rate of double time and a half
* 1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week
+ Your recruiter will discuss expectations with you in further detail
**Basic requirements for consideration:**
* High School diploma or GED
* Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality)
* Quiet and secure working environment free from background noise
* Familiarity with computers and internet navigation
* Internet speed requirements
+ To test internet speed, visit and click GO - results will display at the top of the page
+ Ping less than 50 ms
+ Download greater than 12.0 Mbps
+ Upload greater than 2.0 Mbps
**Preferred qualifications:**
* Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
* Strong work tenure with previous roles lasting a year or more
**Pre-employment background, credit, and drug test are required.** **This is a remote role, but may not be performed in the following states: California, Colorado, Connecticut, Illinois, Massachusetts, New York, Oregon, Rhode Island, Vermont Washington D.C or Washington**
***We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.***
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
At Fiserv, we value the unique abilities and outlook which veterans, military spouses, Guard, and Reservists bring to our global team. Learn more here." At Fiserv, we value the unique abilities and outlook which veterans, military spouses, Guard, and Reservists bring to our global team. Learn more here.
Featured Career Area: Call Center"