Job Details
Client: Healthcare Client
Location: Greater Houston
Duration: 4 months with potential for extension
Minimum Qualifications:
Ability to provide outstanding customer service in a fast-paced environment
Experience with PC set up or relocation, PC refreshes, or deploying new IT equipment
Knowledge of Windows 7/8/10 operating systems and standard networking protocols (including TCP/IP and Ethernet)
Must be able to pass background check and drug screen
Must be flexible to work overtime hours as needed throughout projects
Prior Epic/EMR or Healthcare experience is preferred
Responsibilities:
Provide excellent on-site customer service and support to all end-users
Work closely with project management and Epic application teams to understand Field Service support needs
Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic TDR script testing to ensure correct application installation
Utilize tools like Vizio to plan and evaluate hardware and software needs across the organization
Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis
Schedule:
Expected work schedule is Monday-Friday 8am-5pm
Candidates will need to be flexible however as there is a strong likelihood for overtime hours and likely looking at 55 hours per week potentially night shift and/or Saturday and Sunday work as well on select weeks.