Job Details
Location-Santa Clara, CA
Job Type- Onsite
Duration of contract: 1 Year
Responsibilities for Desktop Support Specialist
Description
- detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
- as the initial point of contact for all computer and system related concerns from clients or other employees.
- management in creating training materials pertaining to computer troubleshooting and usage.
- and file documentation pertaining to warranties and instructional guides for computer hardware.
- a working log detailed all required system updates, as well as the date of completion.
- in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
- technical issues related to network interruptions.
- and configure computer systems and applications within the company.
Technical knowledge
- & Mac operating system knowledge
- if Linux is there. Not mandatory
- knowledge on rebuilding Mac and Windows
- knowledge about basic windows and Mac Troubleshooting
- to troubleshoot audio video devices
Should have knowledge in hosting virtual meetings