Customer Support Specialist - $20/Hour - Partial Work from Home

Job Details

???? **Privacy Notice**

**Customer Support Specialist - $20/Hour - Partial Work from Home**

Nashville, TN / Hub Customer Support / Full-Time At Tend, were combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. Headquartered in Nashville and New York City, weve will have 19 dental studios by the end of 2021 and more to come.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the worlds first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

Were searching for a compassionate & thorough Member Experience Specialist to provide concierge-like support to our patients. Working in a collaborative & engaging environment, youll truly impact and influence the overall Tend experience. **This role starts out at $20.00/Hour with an opportunity to earn up to an additional $2.00/Hour based on performance!**

About the Role

-Manage & carefully respond to inbound patient communications, by phone, text, & email. -Consistently deliver high-quality patient experience, keeping our Tend values at heart. -Communicate outbound to patients, in alignment with brand philosophy. -Schedule patients, using technology platforms. -Resolve patient issues & concerns, with proactiveness, patience, empathy and understanding. -Maintain confidential information, treating each patient interaction with compassion and sensitivity. -Boost patient lead conversion & recommend additional products & services during patient interactions.

About You

-At least 1 year of customer / patient experience. -Proven success in patient conversion & engagement. -Experience with various technology platforms used in support of customer / patient care. -Understanding administrative processes for the patient experience team. -Positive and proactive can-do attitude. -Bilingual with English and Spanish language fluency is a plus provides the best dental care available, with a spectacular clinical team and state-of-the-art dental technology. Tends dental professionals are incentivized by patient results and experience. As a dental company, we arent corporate. We arent private. Tend is a new dental model thats a joy to work at, with the dental autonomy clinicians expect and the support they need with design, marketing, operations, HR, and benefits. Our clinicians work in beautiful designed to soothe. And they cultivate inclusive environments that value the individual and praise team effort. Simply put, Tend is a place where dental is transformed into the empowering, human, and joyful experience it should be.

**More about Tend**

**Tend is an Equal Opportunity Employer** Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 Hellotend

 04/21/2024

 All cities,AK / All cities,AL / All cities,AR / All cities,AZ / All cities,CA / All cities,CO / All cities,CT / All cities,DC / All cities,DE / All cities,FL / All cities,GA / All cities,HI / All cities,IA / All cities,ID / All cities,IL / All cities,IN / All cities,KS / All cities,KY / All cities,LA / All cities,MA / All cities,MD / All cities,ME / All cities,MI / All cities,MN / All cities,MO / All cities,MS / All cities,MT / All cities,NC / All cities,ND / All cities,NE / All cities,NH / All cities,NJ / All cities,NM / All cities,NV / All cities,NY / All cities,OH / All cities,OK / All cities,OR / All cities,PA / All cities,RI / All cities,SC / All cities,SD / All cities,TN / All cities,TX / All cities,UT / All cities,VA / All cities,VT / All cities,WA / All cities,WI / All cities,WV / All cities,WY / All cities,PR