Job Details
Job Title: ReceptionistAgency/Platform: Great LakesLocation: Dayton, OHAbout Acrisure:Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.Job Summary:We are currently looking to add to our team with an exciting opportunity as a part-time receptionist. This position will have the primary responsibility to answer and direct phone calls professionally, greet clients and visitors positively. This position also performs word processing and data entry projects as needed and requested.Essential Duties and Responsibilities:* Answers the phone and greets clients and visitors alike in a professional manner.* Accurately directs phone calls and walk-ins to appropriate team members in a courteous and professional manner.* Returns to calls placed on hold in a timely manner giving the caller the option to continue holding or to leave a message.* Answers client inquiries, as needed, or directs the inquiry to the person best able to answer.* Takes and delivers accurate phone messages, including names and contact information, and promptly relays messages to the proper person.* Maintains a neat and tidy reception area, clearing up any clutter on an ongoing basis and maintains a professional, comfortable general office atmosphere.* Opens, sorts, and distributes the mail neatly and accurately for the agency personnel according to mail distribution workforce.* Processes and sends outgoing mail and packages for the agency utilizing the mail processing machine as well as appropriate shipping services as needed.* Monitors the agencies inboxes to distribute incoming emails, voicemails, and faxes to the appropriate team member.* Maintains inventory of office supplies.* Print, scan, copy and fax documents as needed to assist team members.* Routine and ad-hoc or support assignments for individuals as needed.* Actively seeks out and performs other agency support functions and performs clerical duties as requested or required by others.This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.Competencies:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:* High school diploma or equivalent.* Experience in customer service or insurance related field is preferred.Technology Skills:* Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).* Knowledge of Agency Management Systems; Applied Epic a plus.Position Type/Expected Work Hours:This is a part-time, adjustable peak-time scheduling position.* 25 Hours Per Week* Monday through FridayPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Moderate stress due to regular deadlines and daily challenges.* High finger dexterity while typing documents and forms.* Occasionally lift to 20lbs.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Work is done in a temperature-controlled, non-smoking office.* The noise level in the work environment is usually moderate.Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.