Job Details
Operations Manager
Solar Art (www.solarart.com) is looking for an energetic, efficient, detailed oriented, Operations Manager to join our growing team. Be a part of one of the country's largest window film and graphics companies while furthering your career. If you are able to have fun while also getting the job done by being productive then you will enjoy working with our team.
Position Overview
Operations Manager is responsible for the overall success of a Solar Art office, covering an assigned territory. Lead a team of talented window film installers and ops staff, coordinate sales team activity, plan and schedule jobs and keep the office running smoothly while maintaining outstanding customer service and financial health. The role requires a high level of organizational skill, a passion for supporting a team of talented installers to get their work done efficiently, and familiarity with online tools. Lead a positive team environment, interact with customers, and organize multiple work streams simultaneously.
Key Job Responsibilities
People Management
- Supervise a team of window film installers by creating a supportive environment, providing feedback on work output, and conducting annual reviews
- Identify and organize opportunities for team members to grow including training and out-of-town work
- Identify employee concerns and apply appropriate coaching, counseling, and disciplinary actions
- Collaborate with sales leadership to manage the sales team assigned to the office
- Manage recruiting efforts for open office positions
Job Management
- Schedule installation activity accurately using online tools including CRM, and in-house software, balancing factors including customer s desired delivery date, installer skill and availability, job site requirements, and materials availability
- Ensure the correct film is available for the job by accurately managing inventory, collaborating with other offices, and placing timely orders with suppliers
- Understand site access requirements and organize access equipment like scissor and boom lifts
- With support from the corporate contracts and insurance team, prepare and submit pre-job paperwork including safety and access plans
- Accurately complete and submit job progress and job completion paperwork based on customer requirements
- Oversee the submission of warranty registrations with suppliers as invoices are paid
Customer Service
- Model and develop a culture of outstanding customer service with a focus on making the process of working with Solar Art easy for our customers
- Work with the Ops Assistant to ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner
- Support the work of the Estimators by creating new job records and entering pertinent information and scheduling estimates as leads are received via the internet and phone
- Help update deal information throughout the job lifecycle
Financial Management
- Own the financial performance of the office by focusing on job profitability and managing controllable costs while balancing a culture that puts the customer first
- Create accurate and timely billing and commission statements including progress billing for longer jobs
- Support the management of film inventory ensuring job consumption and monthly checks are accurate and timely
- Support the management of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks
Job Requirements
- Previous experience effectively managing people and overseeing daily operations
- Passion for responsive and friendly customer service
- Effective organization of multiple concurrent activities
- Diligence to support the team throughout the job process
- Strong written and verbal communication skills
- Familiarity working with online tools like g-suite and CRM tools
- Knowledge of window film and installation methods is a plus but training will be provided
Competencies
- Leadership
- Communication
- Planning and Organizing
- Financial Acumen