Job Details
Ohio Tech is dedicated to providing technician training to prepare students for challenging and rewarding careers. This is accomplished by pursuing industry alliances, providing outstanding training resources, and focusing on the needs of individual students. The College s goal is to remain on the leading edge of technology and to deliver the necessary technical and career skills to prepare our graduates for careers in a variety of technical specialties.
We are looking for a Customer service representatives (CSR) duties and responsibilities:
Customer service representatives are often a client s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
Schedule:
Monday - Friday
9:00 AM - 5:30 PM
Job Types: Full-time, Contract
Benefits:
Dental insurance
Health insurance
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Experience:
Microsoft Excel: 1 year (Preferred)
Data entry: 1 year (Preferred)