Job Details
Our people are the heart of our business. As the world s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry. Come join our team!
Summary
This position manages relationships and customer service for accounts for our surface technology business including inside and outside sales. The incumbent will also generate quotations and work with customers and plant personnel to establish production expectations. The Account Manager will work to cultivate new business opportunities, expand the customer base, and explore new markets. The Account Manager adds value to the plant by serving as the focal point for the cultivation, retention, and expansion of business opportunities with customers.
Major Responsibilities
- Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors
- Conduct sales calls, receive and respond to phone inquiries from customers and potential customers
- Conduct customer feedback interviews/surveys
- Develop and deliver quotations, provide clarification of customer requirements
- Partnering with employees at the plant level to monitor the progress of work to meet customer expectations
- Project Management
We Are Seeking Candidates With The Following Qualifications
- Education High school education or equivalent; college degree preferred
- Experience necessary ten years in sales, customer service, or a related field
- Must possess or acquire a working knowledge of heat treatment, surface technology preferred
- Demonstrate good judgment in fostering positive customer relationships
- Ability to quote pricing, manage expectations for process and delivery
- Exercise tact and ability to partner with customers to resolve issues
- Problem-solving skills to meet customer expectations
- Must be able to effectively cultivate and develop customers from diverse backgrounds including small entrepreneurial businesses to large multinational corporations
Bodycote has a longstanding commitment to provide a safe, quality-oriented, and productive work environment and for these reasons, all applicants in the United States who receive a conditional offer of employment must undergo a drug screen before employment begins.
EOE/Minority/Female/Disabled/Veteran