Job Details
Customer Support
**Customer Support**
**Customer Success**
The product quality, the customer satisfaction and our teams professionalism make the difference. With the aim to deliver our highly visible projects, we are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset.
We are looking for a Spanish/English speaking technical support agent to provide expertise service for a worldwide IT project, living in Buenos Aires (Argentina).
* Providing Customer Support services to customers by telephone,or e-mail providing a satisfactory solution to the customers inquiry and to exceed his/her expectations in doing this.
* Working together with international teams to constantly keep your knowledge up-to-date. Making sure that the customer is satisfied with the whole customer service experience, every time.
* Research, diagnose, record, and analyse Customer issues with accurate solutions.
* Have high speed Interactions with Development Team
* Work closely with Level 1 Support in Switzerland and Spain
****
* You are fluent in Spanish and English, speaking and writing a 3rd language is a big plus (French / German).
* You have experience in technical support.
* You have existing knowledge of hardware, networking, routers and mobile devices.
* An IT or other relevant technical education is a big plus.
* You are a quick learner, and are open to working with new technologies and products.
* You are flexible, a strong communicator, good at multitasking and problem solving.
* You are available for a long term position.
****What we offer****
* A professional and multicultural working environment with people from all over the world.
* An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise.
* All the required software, tools and database.
* A fixed contract focused on a long-term relationship.
* Being part of a company that treats remote employees as part of its family.