Job Details
*COMPENSATION:*
Competitive salary based on experience and qualifications. We offer medical, dental, vision, life, and disability insurance along with a 401k savings program. Future adjustments to salary will be based upon performance.
*POSITION SUMMARY:*
Front End Customer Service Managers are responsible for day-to-day front-end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities.
*DUTIES AND RESPONSIBILITIES:*
* Implement customer service policies and procedures and communicate customer service standards
* Direct the daily operations of the customer service team
* Plan, prioritize and delegate work tasks to ensure proper functioning of the department
* Ensure the necessary resources and tools are available for quality customer service delivery
* Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service
* Identify and implement strategies to improve quality of service, productivity and profitability
* Coordinate with company management to support and implement growth strategies
* Coordinate and manage customer service projects and initiatives
* Ensure budget requirements are met
* Evaluate and performance manage staff
* Identify and address staff training and coaching needs
* Balance cash drawer, and prepare deposit for financial institution
* Basic accounting functions
* Additional duties, as assigned
*REQUIREMENTS & QUALIFICATIONS:*
* Prior customer service and supervisory experience is essential
* Must possess in-depth knowledge of customer service principles and practices
* Must possess strong work ethic and interpersonal skills
* Basic computer skills and product knowledge
* Must be able to work a flexible schedule
Ability to:
* Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
* Effectively communicate with customers and employees, in-person and over the phone
* Demonstrate initiative and effective problem-solving skills within the scope of the position
* Maintain a pleasant and calm disposition under stress
INDLP
Job Type: Full-time
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Day shift
* Evening shift
* Morning shift
Work Location: In person