Job Details
Description
If you're a problem-solving, multitasking expert with excellent communication skills, you could be perfect for our long-distance dispatcher position. Our growing company is looking for the right candidate to be the main point of contact for customers, field units, and management. Strong interpersonal skills are a must in this dynamic role. You are familiar with dispatch systems, data entry, and creating work schedules. If this sounds like the perfect fit for you, apply now!
Responsibilities
Responsible for working with all facets of dispatch:
Prepare daily work schedules for all drivers and crew members
Prepare daily work schedules and responsibilities for the jobs
Dispatch crews after careful review & communication to meet our service standards, and the scope of work specific to each job and each day
Dispatch to meet start times each day for each job
Any employee dispatched will meet MG's uniform standards
Review dispatch sheets daily for maximum equipment/manpower utilization and crew productivity; develop improvements and enhancements to the existing system
Monitor all jobs to ensure operational timelines & goals are met. Clearly communicate all deficiencies directly with crew members within 24 hours of any occurrence
Adherence to company policy and procedures by warehouse and moving personnel are the responsibility of Dispatch
Support the recruiting, hiring, training, and evaluate crew and CDL drivers
Support maintaining operational safety and other standards
Support standard employee files for all operations employees
Additional duties, and tasks, as assigned
Qualifications
Applicant with experience working with people in stressful and dynamic conditions is preferred
Previous work in a customer-facing position
Candidate must have great customer service communication, organizational, and interpersonal skills
High school diploma or GED required; bachelor's or associate degree is preferred
We prefer applicants with 1+ years of experience as a service dispatcher