Job Details
Take the next step in your IT career as an IT Help Desk Tech with a supportive team, tons of room for career growth, a guaranteed starting salary of 50K, and comprehensive benefits!
Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L1 IT Technician to become a part of our collaborative team. You ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.
Position Highlights:
$50,000+ scalable based upon experience
Retirement plan, PTO, health insurance benefits, and bonus plan
Hybrid work schedule (Up to 2 days remote) after training completed
What You ll Do:
Support common business applications (O365) via email, phone, and on-site support for 100+ SMB s
Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)
Troubleshoot a wide variety of on-premises, and cloud environments
Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues
Skills You ll Need:
Strong interpersonal skills, positive mentality, and ability to change tasks rapidly as a service business, we expect the unexpected to disrupt our plans
Confidence and commitment to top-tier customer service in a fast-paced environment
Ability to stay organized and follow tasks through to completion with accuracy
Willingness and ability to learn new applications and skills
0-2 years of hands-on PC support experience
Office 365 experience
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