Job Details
Part-Time Customer Care Representative Trainee
Tracking Code 20120149 Job Description PART-TIME CUSTOMER CARE REPRESENTATIVE TRAINEE
WE HAVE IMMEDIATE OPENINGS FOR CALL CENTER ORIENTED CUSTOMER SERVICE PROFESSIONALS!
Southern Maryland Electric Cooperative (SMECO) is a customer-owned electric cooperative providing electricity to more than 165,000 customers located just south of Washington, D.C.
SMECOs Customer Care Representatives are the frontline of our company. We are seeking candidates with excellent customer service and strong computer skills that can deliver the best in class service with each member interaction. Starting salary is $18.17 per hour, paid training.
RESPONSIBILITIES:
* Learns to answer all incoming calls/inquiries and customer requests by offering prompt, confidential assistance.
* Responds to complaints and requests for information and assistance by understanding and utilizing all related system applications, business tools and business process. Uses information obtained through contact with customers to advise supervisor of trends in customer concerns, suggestions, and possible new services or products.
* Learns to monitor and complete follow up with customers to ensure customer service requests and/or issues are resolved.
* Learns how to prepare correspondence to handle customer inquiries and prepare and submit statistical data.
* Informs customers of various SMECO payment plans or outside assistance programs as they may apply to the customers needs; enrolls customers in appropriate SMECO plans.
* Learns to utilize, update and maintain related system applications to ensure data integrity. Participates in training and testing for: system upgrades, new processes and job knowledge and sharing.
REQUIREMENTS:
* Must be 18 years of age or older
* Must have at least 3 years of customer service experience. Call Center experience is preferred.
* Must be flexible and willing to work varying shifts that will include weekends and holidays.
* Dependable and possesses strong work ethic
* Pays attention to detail
* Communicate effectively
* Must be able to complete training successfully
* Strong team player & service-oriented worker
* Successful completion of customer service skills assessment required
* Must pass background check and drug/alcohol tests.
Required Skills This job requires reading, writing, and mathematics; therefore a high school diploma or the equivalent is preferred, but not required.
Required Experience Three years of office experience with at least one year of experience in a customer service related position.
Job Location Hughesville, Maryland, United States Position Type Part-Time Salary 18.17 - USD ** Apply**
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