Job Details
**Guest Services Agent (Part-time)**
**Job Description**
Come be part of starting something great! Best Western Plus Rumford Falls, locally-owned and community-minded, is hiring team-oriented qualified staff members who share a desire to provide outstanding hospitality for guests visiting beautiful western Maine.
Start dates vary by position and are dependent upon hotel construction completion timeframe.
**Job Summary:** Represents the hotel to the guest throughout all stages of the guests stay by working with all hotel personnel to ensure each guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
**Job Duties:**
* Maintains an inventory of vacancies, reservations and room assignments.
* Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
* Knows room locations, types of rooms available, and room rates.
* Registers arriving guests and assigns rooms.
* Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
* Coordinates guest room maintenance work with the maintenance staff.
* Uses persuasive selling techniques to sell rooms, sign guests up for loyalty programs, and to promote other services of the hotel.
* Knows daily activities and meetings taking place in the hotel.
* Reports any unusual occurrences or requests to the manager or assistant manager.
* Manages and resolves all guest complaints in a professional and courteous manner.
* Processes guest check-outs and handles monetary transactions.
* Maintains customers privacy.
* Maintains a high level of professional appearance and demeanor.
* Performs other duties as assigned.
**Skills / Requirements**
* High school diploma or equivalent.
* Previous hotel-related experience preferred.
* Ability to communicate with public, hotel staff, and management in a professional manner.
* Knowledge of surrounding areas and local events.
* Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
* Ability to learn safety, emergency, and accident prevention policies and procedures.
* Skilled in the use of front office equipment.
* Knowledge of proper telephone etiquette.
* Ability to work a flexible schedule, including weekends and holidays.
**Important Notes**
Part-time staff members are eligible for earned paid leave and Best Western discounts.
Applications are available on the Best Western Plus Rumford Falls LinkedIn page, at the Rumford Public Library, or by emailing ***...@gmail.com******.***
***Send completed application and resume (optional) to:***
***...@gmail.com***
***or mail to :***
Best Western Plus Rumford Falls
PO Box 35
Rumford ME 04276
Completed applications may also be dropped off at the Rumford Public Library.
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**Guest Services Agent (Part-time)**
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**Pay:** from $14/hour
Starting wage negotiable based on experience
**Posted**: 2/23/2022
**Job Status**: Full Time,Part Time