General Manager

Job Details

NYC Hospitality Group is seeking a stellar General Manager to join our team. We are looking for someone who has a love for life and is passionate about service. Someone who makes both guests and staff comfortable in their presence with their magnetic personality. Someone who speaks comprehensively and decisively, can communicate effectively and does not shy away from an awkward or uncomfortable situations. Our ideal candidate will navigate the balance between being an advocate for their staff, working with upper management and providing guests with an unforgettable service experience.

We need a natural leader who can get in the trenches when needed and makes sure every detail is taken care of. Our ideal candidate can step in and do any job in the restaurant when necessary but knows the importance and need for delegation. Someone who can take pride in successes and accountability in mistakes. If you are looking to sit in an office on a computer, this job is not for you.

The General Manager will bring both their years of experience in operating specialty restaurants of the highest caliber but also who is genuinely excited to join our team. They will truly embrace the cultures of fine dining etiquette while underscoring the need for personalized service throughout the operation; while fostering a work environment of mutual respect and providing an extensive training and development program for all employees. The General Manager will undoubtedly lead by example and create the foundation for the restaurants unrivaled success.

Benefits:

• Health insurance
• Employee discount
• Paid time off
• Gym memberships

PRIMARY RESPONSIBILITIES

• Lead, direct, and manage all department operations. Maintain regular presence throughout the department.
• Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on results of inventory reporting.
• Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Prepare and execute business plans to ensure the maximization of department performance.
• Create and develop goals and operational strategies for the operations that are aligned with the our brand. Communicate the role that each employee has in their achievement and ensure accountability.
• Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Attract and select the best talent available from inside or outside the organization.
• Develop and implement strategies to retain staff.
• Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.
• Monitor and evaluate staff performance and deliver recognition and rewards.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.
• Conduct regular meetings with staff to communicate brand programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Resolve guest complaints and implement changes to prevent future issues.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Maintain presence in property during peak business periods.
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Maintain effective relationships with guests.
• Present a professional image to employees, guests, clients, owners, and investors.
• Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
• Operate ethically to protect the brand. Ensure brand and business initiatives are implemented.
• Maintain confidentiality of guest, employee, and company information.

EXPERIENCE AND EDUCATION

• 5+ years experience in hospitality management, including 3 years in restaurant management.
• Must have a working knowledge of mixology and food and the current trends across the region and globally.
• Demonstrates strong wine product knowledge and is able to simply communicate \train both staff and guests alike.

SKILLS

• Builds and maintains an efficient team of employees, driving the team towards the objectives of the business.
• Recruits and selects employees to the agreed staffing levels.
• Develops a learning culture and to ensures that all team members feel valued and rewarded.
• Produces employee schedules and ensures staffing levels match the needs of the business.
• Ensures all new employees attend induction.
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Strong command of software applications, especially Google Suite
• Working knowledge of Toast, Resy, ResQ, TripleSeat a plus but not necessary
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

ADDITIONAL REQUIREMENTS

• Deep understanding of lifestyle restaurants and premium dining products and services.
• Self-starter with an entrepreneurial spirit and strong organizational skills
• Must meet legal requirements for any required licensing.
• Ability to work evenings, weekends, and holidays, as needed.

 Prince Street Hospitality Group

 05/09/2024

 All cities,NY