Job Details
**Customer Service Representative 1**
Customer Service South Saint Paul, Minnesota Department **Customer Service** Minimum Experience **Entry-level** Compensation **$20/hr** Bonfe Customer Service Representative 1
>>>$1,000.00 SIGN-ON BONUS<<<
***11:30am-8pm $20/hr & an AMAZING Benefit Package-including EMPLOYER PAID monthly healthcare premium!!!***
* $20/hr+STARTING WAGE
* Health, Wellness, and Retirement benefits
* Bonfe PAID employee monthly healthcare premium
* GENEROUS 401k match after first 6 months of employment!
* PAID training and career development opportunities.
* A FAMILY . This is last on the list because its most important. We care about our team and expect you to bring that same CARE when you join us. We do a lot more than just work together. Youll build life-long friendships at Bonfe .
*Who We Are* Bonfe is a family owned and operated business specializing in residential plumbing, heating, cooling, drain clearing, and electrical services. Youve probably seen our trucks and our ads. What you dont know is what its like to be a part of a team like this. How much you feel appreciated when you dont cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that youre the only technician that works in their home. How much you can earn when you truly are the best.
People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
*What We Do*
We are a team of home service experts who go the extra mile to ensure peak performance for your homes plumbing, heating and air conditioning and electrical systems.
We *DELIVER* on our core values:
PLAY TO WIN!
RELATIONSHIP BUILDER
CONTINUOUS SELF-IMPROVEMENT
DOES THE RIGHT THING .
*Desired Skills*
* Actively participate in a positive manner with team and management.
* Ability to be empathetic to customer while being analytical in processing.
* Willing to help out others
* Accountability
* Positive attitude every day
* Ability run the play
* Excited about job
* Handle curve balls
* Transparent in all communications (simply, respectfully, consistently, and tactfully)
* Actively involved in continuous self-improvement
* Show up mentally & physically every day
* Honesty/Integrity
* Fast paced environments excite you
* Ability to multitask and manage priorities
* Problem solving
* Dependable
* Ability to create the best experience for every customer
* Willingness to step outside your comfort zone
***Responsibilities***
* Maintain standard call volume laid out in Key Performance Indicators (KPIs)
* Assist in hitting company and department KPIs
* Participate in training and utilize tools and resources to grow and develop as a professional.
* Solve customer concerns to the best of ability, involving management when needed
* Advocate for the customer and for Bonfe
*Desired Experience*
* Some previous customer service experience (preferred)
* Experience with common office hardware and software (Microsoft Office products)
Location South Saint Paul, Minnesota Department Customer Service Minimum Experience Entry-level Compensation $20/hr