Job Details
Location: Vail, CO, US
Responsible for the fulfillment of rental equipment deliveries in a process efficient manner, while providing best in class guest experience at all times. Tasks include, but not limited to the selection, set up and transportation of equipment to guest accommodations in a professional and timely manner, and facilitating its retrieval back into inventory.
+ Assist in all guest and partner service inquiries, maintaining a professional manner at all times, while aiming to achieve service excellence.
+ Keep current on resort and Vail Resort product/service-related information to ensure timely responses to guest inquiries further enhancing the guest experience.
+ Maintain a clean and efficient workspace even while working in irregular spaces.
+ Be responsible for accurate daily cash-outs.
+ Present a professional appearance and adhere to the Vail Resorts grooming policy at all times when on duty.
+ Perform other duties as assigned by the manager on duty.
+ Act as manager on duty when scheduled.
+ We are a company that works together and throughout the season you may be required to assist other departments as needed + Excellent communication, organization and administration abilities.
+ Proficient in MS Office Products; Excel, Word, Outlook and PowerPoint.
+ Previous telephone experience preferred.
+ Team player, enthusiastic, positive attitude.
+ Previous sales or guest service-related experience.
+ Keen to learn new skills, open-minded.
+ Must possess excellent written and oral communication skills.
+ Must be highly organized with excellent time management.
+ Maintain a working knowledge of products and trends within the industry.
+ Must be able to motivate staff members, and be a team player.
+ Self-starter able to work with minimal supervision.
+ Must be 18 years of age or older, possess a valid drivers license and provide a satisfactory motor vehicle record. Must be able to drive in winter weather conditions, night time driving conditions, and heavy traffic.
+ Ability to work a flexible schedule; weekends and holidays required.
* Critical Illness and Accident plans
* Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)
* Free ski passes for dependents
**Reach Your Peak at Vail Resorts.** As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests *and* our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.