Job Details
Staff Management | SMX is looking for an experienced Planning and Procurement Manager with strong SAP knowledge to lead a customer service team. The successful candidate will play a key role in enhancing customer satisfaction by ensuring seamless order processing, addressing inquiries, and leveraging SAP systems for efficient service delivery. Send your resume to Jen at ...@staffmanagement.com and let us get you started today!
Perks & Benefits
- Weekly paychecks
- Direct Deposit or Cash Card pay options
- Medical / Dental Insurance
- 401k
- Paid Time Off
- $100K-$108K
Employment Type & Shifts
- Full Time
- Direct Hire
- Long Term
- 1st Shift
Job Responsibilities
- Lead and manage the customer service team, ensuring high performance levels and adherence to service standards.
- Provide guidance, training, and support to ensure the team's effectiveness.
- Oversee order processing activities, ensuring accuracy and timely delivery.
- Address customer inquiries and concerns promptly, maintaining a high level of customer satisfaction.
- Utilize SAP systems for order management, tracking, and customer interactions.
- Work closely with IT and SAP coordinators to optimize and enhance customer service processes within the SAP environment.
- Identify opportunities for process improvements to enhance customer service efficiency.
- Collaborate with cross-functional teams to implement changes and enhancements.
- Ensure accurate and up-to-date customer information in SAP systems.
- Leverage SAP data for reporting and analysis to drive informed decision-making.
- Gather and analyze customer feedback to identify areas for improvement.
- Implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with Sales, Logistics, and other departments to ensure a cohesive customer experience.
- Communicate effectively with internal teams to address customer needs.
Job Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- Customer service experience in the manufacturing industry.
- Proven experience as a Customer Service Manager, preferably with SAP experience.
- Strong knowledge of SAP order processing modules and functionalities.
- Excellent leadership and team management skills.
- Effective communication and interpersonal abilities.
- Analytical mindset with a focus on continuous improvement.
- Familiarity with customer service best practices and industry standards.
Associate Requirements
- Bachelors
- Background Check
- Drug Test
- Must be at least 18 years old
The hourly rate for this position is anticipated between $38.00 - $45.67 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package. More details about benefits can be found at
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