Job Details
Why is This a Great Opportunity?
Our company is truly a remarkable place to work, offering a dynamic and fun-filled environment where creativity thrives and teamwork flourishes. We understand the importance of work-life balance, which is why we provide flexible work arrangements that empower our employees to achieve their professional goals while enjoying time for personal pursuits. In addition to fostering a supportive and inclusive culture, we offer competitive benefits packages that prioritize the well-being and satisfaction of our team members. From comprehensive health insurance options to generous vacation allowances and opportunities for professional development, we ensure that our employees feel valued and supported every step of the way. Join us and experience firsthand why our company is not just a workplace but a community where passion, innovation, and fulfillment intersect.
Job Description:
Responsible for processing international customer orders and generating commercial invoicing documents ensuring accurate pricing, discounts, etc. Input orders based on specific customer requirements and needs.
Generate factory production orders associated to international customer sales order for factory direct orders. Coordinate with internal Replenishment and oversee progress of order completion to expected port available due date.
Coordinate with Logistics Operations & Suppliers to arrange ocean freight transportation. Follow up on order completion by port delivery due date and confirm any required pre-payment terms are met by customer.
Resolve customer issues, research, and makes recommendations for process improvements to mitigate/eliminate manual intervention of order processing
Ensures new customer accounts and new product offerings are set up in the order processing system so that customer orders process smoothly without delay
Lead cross functional team meetings on order status and progress to meeting expected delivery due dates. May assist in the development of customer order workflow process development.
Handle order changes, including voids and other client requested needs, marking orders one to watch if needed for billing purposes
Provide appropriate, consistent, and timely communication with internal and external customers regarding accurate processing and tracking of shipments.
Qualifications:
3 to 5 years experience in Customer Service, Order Management, or related field. International export/import experience preferred.
Fluent in Spanish
Capable to deal promptly with various types of international client requirements
College degree in a business-related field preferred; in addition to related field knowledge of purchasing, logistic, and/or transportation.
Strong prioritization and organization skills.
Dynamic computer skills (intermediate knowledge of Microsoft Office application- specifically with Excel).
Excellent verbal & written communication skills. Includes interpersonal working relationships with colleagues from other international countries.
Passionate about positive customer experience balanced with business needs
Strong analytical skills, problem resolution, math, and statistical knowledge
Strong business and professional acumen with ability to be in direct contact with international customers.
Ability to work effectively with minimal management direction
Flexible to work at non-office hours to communicate with international team members