Job Details
**Technical Support Specialist**
at Rebellion Defense Washington, District of Columbia, United States **Our Rebellion:**
Rebellion Defense builds mission-focused AI products for the defense and security of the United States, the United Kingdom, and our allies. We are a well capitalized, venture-backed technology company that creates software which transforms data into decision advantage.
Our people are passionate about creating a company where technologists empower our military and civil servants to solve some of the hardest problems in government. Rebellion Defense is driven by our mission but a set of core values binds us together: we hire by them, operate through them, and uphold them in every decision we make for ourselves and for our customers.
**Technical Support Specialist, Washington DC**
**Rebel Team**
**IT:** Rebellion Defense IT is state of the art, reliable, scalable, and effective. Its solutions will serve all Rebellion employees and will scale with the company based on the pillars of our IT Services portfolio that is inclusive of infrastructure, security, logistics, and support.
**How youll make a difference in this role:**
Rebellion is seeking a Technical Support Specialist to support the Rebellion Team and Offices. This position is part of the IT department and requires a diverse and flexible skill-set for supporting a wide set of services such as incident management, AV/VC, Logistics, Networking, etc. Candidates must be passionate about technology, live for amazing customer service, and have the ability to thrive in a fast-paced environment.
This position is based in Washington DC but will require 10% travel to Rebellion Offices both domestic and international. This role reports to the Engineering Manager, IT.
**What your mission is:**
A Technical Support Specialist will be responsible for supporting the daily IT needs of Rebellion employees, both onsite and remote, as well as assisting with all technical needs of our physical office locations. They should be someone who ensures the highest levels of customer focus and collaboration working for incidents and requests that are presented and escalated, being the first point of contact for end-users to receive support. Be dedicated to projects related to tooling & automation for the benefit of Rebellion employees. Author various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
**You may be fit for this role if your expertise aligns to:**
* 3+ years of experience in support and troubleshooting Windows & Mac OS platforms (Mac OS 10.12.6+, Windows 7 or above) including mobile devices running Apple iOS & Android mobile operating systems.
* Have been an administrator of Okta or a similar Cloud Identity tool.
* Have been an administrator of Workspace One or a similar MDM/EDM tool.
* Have used Google Admin Console to manage user accounts, email, groups, and calendaring; in conjunction with Google Meets conference room equipment.
* Familiar with Jira Service Management or similar ticketing platforms.
* Excellent oral communication skills.
* Highly organized and detail-oriented.
**The Nature of our Work:**
We are driving fast change to an extremely regulated industry. Many of the national security programs that are supported by Rebellions products operate in secure environments and access to those spaces and the data in them may require an active personnel security clearance. It is a requirement of this position that you are able to obtain and hold a personnel security clearance at the right level.
**Our commitment to candidate experience:**
* We are a team of advocates for our candidates while building a fair and equitable process.
* Our team empowers our candidates, business partners, and each other through transparency, honesty, and empathy.
* We are committed to hiring a unique and diverse team with the shared vision that Rebellion is the go-to AI suite for national defense and security **.**
**Our Interview Process:**
* To start, youll have an initial 30 minute conversation with one of our amazing recruiters to learn more about you and your career goals.
* Next, youll dive deeper into your background and expertise with the Hiring Manager for 30-45 minutes
* Lastly, you will have the opportunity to meet with members across our team for competency focused interviews covering both technical aspects of the role and our company culture.
**What we offer you:**
* An opportunity to be a part of something bigger; a mission with real impact
* A chance to be a part of a people-first team
* Robust career growth and advancement opportunities
* A comprehensive range of benefits that are fair, equitable, and competitive that include the following:
+ Company-paid, full coverage, inclusive health care (Medical, Dental Vision) for you and your family.
+ Flexible Paid Time Off
+ Annual Vacation Bonus
+ Generous Parental Leave
+ Stock option grants
+ Retirement & Savings Plan with company match
**An Equal Opportunity Employer/Veterans/Disabled.**
Rebellion Defense is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. Rebellion Defense does not discriminate against applicants on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, veteran status, disability, or any other protected characteristic in accordance with federal, state, and local law.
Due to Rebellion's scope of work and in accordance with applicable law, certain roles require export control licenses and/or may require security clearance(s). Your employment with Rebellion is contingent on your and Rebellions ability to obtain any such licenses and/or clearances in accordance with applicable law. By selecting yes, you understand and acknowledge these requirements to proceed. *
**U.S. Equal Opportunity Employment Information (Completion is voluntary)**
Individuals seeking employment at Rebellion Defense are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
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