Job Details
We are seeking a motivated, energetic individual to join our team as a Customer Service Representative Scheduler in our Service Department, working with the team that provides service, delivery and repairs of medical equipment such as wheelchairs, hospital beds, lift chairs and patient lifts.
Responsibilities include:
* Providing knowledgeable answers to questions about assessments, service and repair needs to our customers
* Advising customers and troubleshooting service issues over the phone and schedules appropriate service appointments
* Ensuring proper verbal/written authorization and documentation for medical treatment from appropriate sources
* Communicating with referral sources, customers, vendors and team regarding repairs and deliveries
* Providing world class customer experiences
***We are privileged to say Handi was rated as a Top Work Place by the Star Tribune the last 6 years! We continue to be thankful to our team members!***
Candidates must meet the following requirements:
* Education or experience equivalent to a high school diploma
* Two years related experience including customer service experience
* Durable medical equipment and/or healthcare experience is a plus
* Strong communication skills including all communication types-email, text, phone, face-to-face
* General computer knowledge and ability to type 35 wpm
* Bi-lingual a plus
* Unrelenting commitment to success
**Our Mission is to Enrich Lives** by:
* Serving our customers with integrity and compassion
* Delivering outstanding customer experiences
* Appreciating and acknowledging each other's contributions to excellence
* Showing respect to all
Benefits include but are not limited to:
* health
* dental
* vision
* 401K plus match
* profit sharing
* life insurance
* paid time off
* paid holidays
* long-term disability
* short-term disability
* free parking
* volunteer pay
**We are on the Green Line!**
*We are an* *Equal* *Opportunity Employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*
**Apply for Customer Service Representative Scheduler**
First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code LinkedIn URL (optional) Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationMilitary Experience Yes No Signature and Verification
I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.
Full Name Date: 2/3/2022