Job Details
At P3 Health Partners, our promise is to guide our communities to better health, unburden clinicians, align incentives and engage patients.We are a physician-led organization relentless in our mission to overcome all obstacles by positively disrupting the business of health care, transforming it from sickness care into wellness guidance.We are looking for a
Provider Operations Coordinator . If you are passionate about your work; eager to have fun; and motivated to be part of a fast-growing organization in Las Vegas, NV then you should consider joining our team.Provider Operations CoordinatorEducation and ExperienceHigh school diploma/GED requiredMedical Assistant Certification recommended2+ years experience in healthcare-related fields requiredHealth care customer service experience recommendedRoles and ResponsibilitiesResponsible for maintaining a high level of helpfulness/friendliness with patients by working to establish a positive rapport in every encounter.Build and maintain effective relationships with assigned Affiliate groups to achieve goals and key initiatives. Serve as a liaison between the Affiliate groups and P3 to provide a seamless point of contact.Assist Affiliate practices with outreaching and scheduling patients for visits by finding appointment dates/times that meet patient needs and availability.Answer calls regarding general inquires, assist with patient complaints, and warm transfer patients to appropriate departments.Support affiliate practices as needed with quality (HEDIS/HOS) gaps by telephonic outreach, chart data mining/audits, quality events, etc.Provide and/or coordinate education, training, and support to Affiliate PCP groups regarding, the P3 care model, MRA, Medical/Care Management, Growth, and P3 services and programs.Partner with assigned groups and other P3 departments to manage high/rising risk patients by actively ensuring coordination of care across all healthcare services provided to the patient (hospital discharge, hospice, MRA, Care Management, Referrals, Quality, etc.)Assist in CSR/IDT/JOC meeting preparation and participate in meetings as requested.Other duties as assigned.Knowledge, Skills, and AbilitiesStrong interpersonal communication skillsExcellent communication and problem-solving skillsExcellent organizational and time management skillsAbility to maintain composure in high-pressure situationsAbility to handle a fast-paced environment and prioritize tasks based on importanceAbility to work independently or as part of a teamDedication to maintaining the confidentiality of all patient recordsKnowledge of medical terminology a plusAbility to use common office/healthcare software and equipment (MS Office Programs, copy machine, Electronic Medical Records, etc.)Ability to travel to, and work from, varied worksite locations in Las Vegas and HendersonWork ConditionsAvailability to travel within region 80-90% of work time.Must have a valid driver s license, safe driving record, and able to furnish own vehicle.Physical RequirementsThe work environment consists of exposure to physical conditions typical of a normal office environment. Most of the job is performed while sitting and talking/listening on the phone, although the work may require occasional standing or walking and/or the lifting and carrying of small objects up to 25 pounds.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)
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